For Your Home

FAQs

 
  • How do I get natural gas service if my home has never been connected to natural gas?

Click here to learn how to learn about the process.

  • How do I get a natural gas account in my name?

Call 703-750-1000 and ask to speak to a Customer Service Representative - Option #5 on the menu prompt.

  • I recently acquired an existing home – who do I contact to determine if natural gas is available?

Call 703-941-HEAT (4328) to determine if gas is available or click here to fill out an online inquiry form.

  • How much will it cost for me to have a natural gas line run to my home/property?

Click here to learn how to learn about the process.

  • I plan to perform construction work on my existing home, and need my gas temporarily disconnected. How do I go about this?

Click here for the Service Abandonments Form

  • I plan to perform construction work on my existing home, and need my natural gas service/meter moved. How do I go about this?

You will need to call 703-750-1000 (Option #5 on the menu prompt) to schedule an appointment to have a cost estimate on moving your gas meter or service.

  • I want my inside natural gas meter moved to the outside – who do I contact?

Call 703-750-1000 and ask for a Customer Service Representative (Option 5 on the menu prompt).

Tell the Representative that you need to schedule an appointment to have an estimate to re-locate your existing meter

  • I am ready for my natural gas meter to be installed – who do I contact?

You will need to call 703-750-1000 (Option #5 on the menu prompt) ask to speak with a Customer Service Representative to set up an account and set your meter.

  • How do I find out if my current natural gas service is adequate to serve a new generator or tankless hot water heater?

Call 703-941-4328. For more information, click here

  • What is a “split meter”?

When adding a gas appliance to your home, your contractor may request WG to install a split-meter. In this application WG would install a new meter (or reinstall the old meter) and 2 regulators to provide 2PSIG pressure to the new appliances and 5.5 inches water column pressure to the existing appliances.

When & Why Contractors would use a Split Meter

1. It can be cheaper and easier to run new gas piping from the meter than teeing off the existing house piping system.

2. The existing low pressure house piping system is inadequately sized for handling the additional load of a new gas appliance.

3. The new gas appliance may require a higher gas pressure that can be delivered by the existing system, thus making the split-meter the only feasible system to install.

Click here to get form.

  • I am adding additional gas equipment/appliances to my home – do I need to let WG know this?

Yes. You will want to notify Washington Gas if you are planning to add more gas appliances to an existing home or building. You need to verify that the existing service and meter can accommodate the existing load and the added load combined.

Click here for Meter upgrade form and then fax it the number provided on the form.

  • I am demolishing an existing building/home and need to have the natural gas service abandoned. How do I go about that? Who do I contact?

Click here for more information on Service Abandonments.